New Member Induction

Welcome to The Herd, and thank you for joining.

We're glad you're here. The Herd is Gippsland's coworking space — a working community for people who'd rather not work alone, in a space designed for the way modern work actually happens.

Now that your membership is active, this induction is the final step before you can use the space. It takes about ten to fifteen minutes and covers everything you need to know to use the space safely and confidently. It also acts as your formal acknowledgement of our terms and policies, which means you can complete it once and not worry about it again.

How this works

1. You've completed your payment. Your membership is active.
2. You're completing this induction now. Eight short steps — read each one and tick the acknowledgement at the end.
3. You'll receive your PIN by email. Once you've submitted this induction, we'll set up your chosen PIN in our access system and email you when it's active — usually within one business day. From that point, the space is yours.

A walkthrough of the space

Watch the short virtual tour below to get a feel for the layout before you arrive.

This is the formal agreement that governs your membership. It's a standard coworking licence — not a tenancy — and sets out what you can expect from us and what we expect from you. Please read it in full.

Herd Coworking Membership

1. Membership with Herd Coworking does not create a tenancy, but is a prepaid licence for you to access 15 Napier Street, Warragul (Premises) and use the amenities provided by Herd Coworking which include:
   • Hot desk-style office space
   • Meeting rooms
   • Internet access
   • Printer
   • Office equipment
   • Lockers
   • Kitchenette
   (collectively Services).
2. You acknowledge that your licence to access the Premises and use the Services is subject to your compliance with this agreement.

Use of Premises and Services

3. You acknowledge that the Premises is a commercial coworking space, and that:
   • use of the Premises or Services for residential purposes is not permitted; and
   • use of the Premises or Services for any unlawful purpose is not permitted.
4. You agree that you will comply with Herd Coworking policies including the Member Behaviour Policy (collectively Policies).
5. You agree that you will follow all instructions given by Herd Coworking with respect to the Premises and the Services, including the instructions accompanying these T&Cs.
6. You acknowledge that a failure to comply with Policies or repeated failure to comply with Herd Coworking's instructions is a substantial breach of this agreement, entitling Herd Coworking to terminate your membership.
7. By becoming a member of The Herd Coworking, you consent to being photographed and/or videoed while on the Premises for our online and/or general promotional purposes. If you are concerned about the use of these photographs and/or videos, please advise Herd Coworking so we can discuss your concerns and make reasonable accommodations.

Duration of Membership

8. Herd Coworking offers three types of membership — casual, monthly, and fixed term.
9. Casual memberships last for a single calendar day, as nominated by you.
10. Monthly memberships last for a calendar month.
11. Fixed term memberships last for a period agreed between Herd Coworking and yourself.

Payment

12. You will pay for your Herd Coworking membership:
    • for casual memberships, on or before the day of use via the Herd Coworking website, unless otherwise agreed with Herd Coworking;
    • for monthly and fixed term memberships, on the first day of each month by direct debit from your nominated credit card.
13. If you are a monthly or fixed term member, you must provide Herd Coworking with a credit card authorisation to have your membership fee paid by direct debit. If the nominated card expires or is cancelled, you must promptly provide Herd Coworking with updated credit card details.
14. You acknowledge that a failure to pay membership fees or meeting room booking fees is a substantial breach of this agreement, entitling Herd Coworking to immediately terminate your membership.

Renewals & Termination

15. If you have a casual membership, you can terminate this agreement at any time by notifying Herd Coworking in writing. You will be liable for any fees accrued up to and including the day of termination.
16. If you have a monthly membership, you may terminate this agreement at any time. If you terminate at least three days before your next invoice date, you will not be liable for fees for the upcoming month. Otherwise, you will be liable for fees for the next month, and your agreement will terminate at the end of the next month.
17. If you have a fixed term membership, you may terminate this agreement at any time. If you terminate prior to its expiry, you will be liable for membership fees for the balance of the term and will not be entitled to a refund of any pre-paid fees.
18. Either party may terminate this agreement on seven days' notice to the other in the case of a substantial breach of this agreement.
19. Herd Coworking may terminate this agreement on thirty days' notice for any reason. In this case, Herd Coworking must promptly refund any membership fees relating to the period after termination, calculated on a pro-rata basis.
20. Termination of this agreement will not affect the rights of a party which have accrued prior to termination.

Warranties and Remedies

21. You agree that all guarantees or warranties that would be implied into this agreement are excluded, unless such a guarantee or warranty may not be excluded by law.
22. The liability of Herd Coworking for a breach of any guarantee conferred by the Australian Consumer Law is, in the case of goods, limited to one of the following, as determined by Herd Coworking:
    • the replacement of the goods or the supply of equivalent goods;
    • the repair of the goods;
    • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
    • the payment of the cost of having the goods repaired.
23. The liability of Herd Coworking for a breach of any guarantee conferred by the Australian Consumer Law is, in the case of services, limited to one of the following, as determined by Herd Coworking:
    • the supplying of the services again; or
    • the payment of the cost of having the services supplied again.
24. Neither party will be liable to the other for loss of profit or consequential damages, whether based on breach of contract, warranty, or otherwise.

Insurance

25. Herd Coworking carries Public Liability and Business Personal Property insurance. You acknowledge that this insurance may not cover any equipment supplied by you while using the Premises, and that you may wish to obtain your own insurance to cover this equipment.

Confidentiality

26. You acknowledge that during your participation in and use of the Services, you may be exposed to information that is confidential to Herd Coworking, other members, their guests, or third parties. Confidential Information includes any information disclosed verbally, in writing, or visually within the Premises that a reasonable person would understand to be confidential.
27. You agree to:
    • maintain all Confidential Information in strict confidence;
    • not disclose Confidential Information to any third parties;
    • not use Confidential Information in any way directly or indirectly detrimental to Herd Coworking, other members, or third parties; and
    • take all reasonable precautions to protect the Confidential Information of others while using the Premises.
28. You acknowledge that breach of this confidentiality obligation is a substantial breach of this agreement, entitling Herd Coworking to terminate your membership.

Variation

29. You acknowledge that Herd Coworking may update this agreement from time to time. Herd Coworking will advise you in writing of any updates to this agreement. The revised terms and conditions will take effect:
    • in the case of a casual membership, three days after notification; and
    • in the case of a monthly or fixed term membership, on commencement of the next month or term, as the case may be.
30. You acknowledge that Herd Coworking may update the policies adopted by Herd Coworking from time to time. Herd Coworking will advise you in writing of any updated policies, giving at least three days' notice before the revised policy takes effect.
31. If you do not agree to the varied policy, please advise Herd Coworking, in which case:
    • this agreement will come to an end; and
    • if you are a monthly or fixed term member, Herd Coworking will refund you any unused membership fees on a pro-rata basis.

Notices

32. Any notices to you, including invoices, under this agreement may be sent to the address or email noted in this form, or as otherwise advised in writing by you from time to time.
33. Any notices to Herd Coworking must be in writing and sent by one of the following methods:
    • Post: PO Box 1412, Warragul VIC 3820
    • Email: hello@herdcoworking.com.au
34. You acknowledge that as Herd Coworking is accessible to members and operates unstaffed, a notice left at the Premises must still be sent by post or email to be effective.

General

35. You acknowledge that your rights under this agreement, including the licence, are non-assignable without Herd Coworking's written consent.
36. If anything in this agreement is unenforceable, illegal, or void, it is severed and the rest of the agreement remains in force.
37. You warrant that you have the necessary authority to enter into this agreement including, if applicable, entry into this agreement on behalf of a company or your employer.

The Member Policy covers the day-to-day expectations of being part of The Herd — how we treat each other, how guests work, and what we ask of everyone using the space.

1. Members and guests must check in

For security purposes, all members must check in using the KAS system located at the front door.

2. Member guests

Members are allowed to have up to fifteen guests in the space per day, as long as they are for meetings only and are in a booked meeting room. Any guests who are invited to work from the space outside meeting hours will be required to pay for a full-day casual pass. Members are fully responsible for the behaviour of their guests, including children.

3. Member benefits

Members have access to the benefits specified in their membership package. Member guests have access to Herd Coworking's kitchen facilities, internet, and meeting rooms upon invitation from members.

4. Member promotion

Members are allowed to promote their marketing material in the areas designated by Herd Coworking. These areas include the reception notice board and waiting area. All promotional material left outside of these areas will be removed.

5. Member and guest etiquette

Members and their guests agree to behave with the following etiquette:

• Respectful language — We encourage and embrace diversity at Herd Coworking, so we ask that our members and their guests always use language that does not offend anyone or create conflict. We ask that members and their guests avoid sensitive jokes, demeaning remarks, and racist and/or gender-biased comments and conversation. All members are asked to be observant of their environment and their coworkers.
• Noise levels — We ask all members and their guests to respect the quiet zones within Herd Coworking. These quiet zones include the main hot desking area and grass chill zone. If members and their guests need to take phone calls or have longer conversations, please ensure these are done within the other areas including the meeting rooms, hallway, and kitchen/dining area.
• Cleanliness and clutter — Herd Coworking is a shared space, so we ask all members to clean up after themselves and not leave their personal belongings in common areas including the hot desking area, meeting rooms, grass chill zone, and hallway. There are lockers available for members to leave their belongings, and cupboard/pantry space for members to leave food. Please ensure that dirty dishes are placed in the dishwasher.
• Respect the privacy and belongings of others — As Herd Coworking is a shared space, you may overhear people's conversations or see/be around sensitive documents. Please be respectful of others' privacy in the space and do not repeat anything you see or hear.
• If you see or hear something that troubles you, please alert Herd Coworking staff. Similarly, please ensure that you do not use or borrow others' belongings including stationery, tech equipment, and food without prior permission from the owner.

6. Use of services

Members must not use Herd Coworking's premises or services to:

• interfere with any other member's use and enjoyment of Herd Coworking's facilities or services;
• interfere with Herd Coworking's services — including its website, services, and network;
• attempt to gain unauthorised access to any Services, or any accounts, computer systems, or networks related to Herd Coworking or any of its members;
• download or use any material or information, including images or photographs, which are made available through the services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;
• defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any party;
• publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, obscene, indecent, or unlawful topic, name, material, or information on or through Herd Coworking servers or websites;
• upload files that contain viruses, Trojan horses, worms, time bombs, candlebots, corrupted files, or any other similar software or programs that may damage the operation of another computer or property of Herd Coworking or any of its members;
• harvest or otherwise collect information about others, including email addresses, without the authorisation or consent of the disclosing party;
• violate any applicable laws or regulations; or
• create any false identity for the purpose of misleading others.

Here's how access to the space works, and the practical things you need to know before your first visit.

Building access

Once you submit this induction, we'll set up your chosen PIN in our KAS access system and email you when it's active — usually within one business day. From that point, you have full access to the building. There's no in-person handover — your PIN is everything you need.

To enter the building, enter your PIN on the keypad located to the left of the front door. The KAS system will register your check-in automatically.

If you have any issues with access, contact Jessica O'Donnell on 0407 244 916 or by email at hello@herdcoworking.com.au.

Casual day pass members

If you have purchased a casual day pass, you'll receive a temporary visitor PIN by email shortly before your booking date. The PIN is automatically erased after your booking ends.

WiFi access

WiFi access details are displayed on cards throughout the building. When you connect for the first time, you'll be prompted to enter the password.

As outlined in the Terms & Conditions, you must not use the WiFi or any of our services for any unlawful or prohibited purpose. You may not attempt to gain unauthorised access to any accounts, computer systems, or networks connected to Herd Coworking, or to obtain materials or information through any means not intentionally made available through the service.

Operating guide

A separate operating guide covering the printer, coffee machine, presentation equipment, and meeting room AV gear is available in the space. This induction does not cover those — they're set up to be self-explanatory once you're in, with printed instructions on the equipment itself.

This is the most important step. Please read it carefully — these are the procedures you'll follow in the event of fire, emergency, or security breach. The emergency assembly point and exit locations are shown in the map below.

Emergency contacts

Email: hello@herdcoworking.com.au
Site address: 15 Napier Street, Warragul, 3820

Emergency assembly point: Priceline Pharmacy, 13 Palmerston Street, Warragul.

Emergency exit and fire extinguisher map

How to vacate the premises

• Exit through the main door using the green button to exit.
• If the door is stuck, use the Emergency Door Release under the green button and open the door manually.
• If the front door is inaccessible, use the back door next to the printer. Undo the latches at the top and bottom of the door, twist the deadlock counter-clockwise, and pull.

Fire emergency procedure

If you notice a fire:

1. Vacate the premises immediately and gather at the emergency assembly point: Priceline Pharmacy, 13 Palmerston Street.
2. Contact emergency services on 000.
3. Once safe to do so, contact Jessica O'Donnell on 0407 244 916.

Security breach procedure

If you become aware of a security breach:

1. Vacate the premises immediately only if safe to do so and gather at the emergency assembly point: Priceline Pharmacy, 13 Palmerston Street.
2. If it is not safe to exit, contact emergency services on 000 and comply with all instructions from emergency services until help arrives.
3. Once safe, contact Jessica O'Donnell on 0407 244 916.

Note: The Herd's security system automatically notifies Jessica if the front door or lock is tampered with. Security cameras are checked in response to any alert.

Fire wardens, OHS, and first aid

• Fire Warden: Jessica O'Donnell
• OHS Officer: Jessica O'Donnell
• First Aid Officer: Jessica O'Donnell
• First aid kits are located on both the upstairs and downstairs floors of the building. Locations are signposted.

The privacy policy describes how we handle your personal information. This is a standard policy aligned to the Australian Privacy Principles. Please read it before continuing.

IntraWork Group Pty Ltd Privacy Policy (trading as The Herd Coworking)

IntraWork Group Pty Ltd, trading as The Herd Coworking, is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including but not limited to interviews, correspondence, by telephone and by email, via our website, from your website, from media and publications, from other publicly available sources, and from third parties. We don't guarantee website links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to the primary purpose;
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure;
• Where required or authorised by law; and
• In the event of a sale or transfer of The Herd Coworking business, your Personal Information may be transferred to the new owner as part of the sale, with reasonable steps taken to ensure your information continues to be protected to the same standard.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of seven years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

The Herd Coworking will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.

Policy updates

This policy may change from time to time and is available on our website.

Privacy enquiries and complaints

If you have any queries or complaints about our Privacy Policy, please contact us at:

IntraWork Group Pty Ltd (trading as The Herd Coworking)
ABN: 35 661 220 748
PO Box 1412, Warragul VIC 3820
hello@herdcoworking.com.au

A few practical details so we can set up your access and have what we need in case of emergency. This is the last information-gathering step before you submit.

Final step. By submitting this induction, you're confirming that you've read and understood every section above. A confirmation email will be sent to you with a PDF copy of your induction record for your reference, and we'll set up your chosen PIN in our access system and email you when it's active.

Declaration

I certify that:

• I have read, understood, and agree to the Coworking Service Agreement Terms & Conditions, including the Confidentiality clause.
• I have read, understood, and agree to the Member Policy.
• I have read and understood the Building Access and Operating Information.
• I have read and understood the Emergency Procedures, including the location of emergency exits and the emergency assembly point.
• I have read and accept the Privacy Policy.
• The personal and emergency contact information I have provided is accurate.
• I understand that my access to the building will be activated once my chosen PIN is set up in the access system, and I'll receive an email confirmation when it's ready.